COVID Resources

covid community resources

It is our responsibility as a community to come together and support each other. Our local and provincial partners have truly stepped up to provide essential and support services for all those struggling, working, and living through the COVID-19 pandemic. To view what Chilliwack Community Services is doing during COVID, click here.

Below are other outside resources in the community that may be helpful to people.



Free Mental Health Services

Moving Forward Counselling | 778.321.3054
4. FamilySmart Parents-in-Resident (PiR) supporting caregivers parenting a child or youth with a mental health challenge. View the contact list of PiRs email addresses here. Local Phone (Vancouver): 604-878-3400 or Toll Free 1.(855).887.8004.

Medical Resources

1. Division of Family Practice, Chilliwack
2. Free Prescription Delivery

– call Chilliwack Taxi 604.795.9111
– call Lock’s Pharmacy 604.795.9488
– call PharmacyBC Group 1.855.224.6644 for lower mainland

BC Financial Support

B.C. Emergency Benefit for Workers
Provides a one-time $1,000 payment to people who lost income because of COVID-19

Who is eligible: BC residents who receive federal Employment Insurance (EI), or the new federal Canada Emergency Response Benefit (CERB) are eligible (see those eligibility criteria below under CERB)

How it works: Apply at link above and show proof of EI or CERB benefits.  Direct deposit or cheque in the mail after your application is approved.

Available: not yet announced (not open yet).
Climate Action Tax Credit

  • A one-time enhancement to the already-existing climate action tax credit
  • An adult will receive up to $218.00 (increased from $43.50)
  • A child will receive $64.00 (increased from $12.75)

Who is eligible: everyone

How it works: automatically, to everyone who already receives this tax credit, by direct deposit or mailed cheque.

Available: July
Renter and Homeowner Stimulus

  • A temporary rent supplement will provide up to $500 per month

Who is eligible: renters and homeowners who have lost income

How it works: Once approved, your $500 goes directly to your landlord or lender

Available: Mid April
BC Student Loans

  • BC student loan payments are automatically frozen for six months

Who is eligible: everyone with student loans

How it works: Automatically

Available: March 30 – September 30
BC Hydro: Customer Assistance Program

Suspending all cancellations due to non-payment of bills
Providing payment plans for bill payment with no penalty
BC Hydro: COVID-19 Relief Fund

  • One free credit per household on a Hydro bill

Who is eligible: Customers of BC Hydro who had accounts prior to March 31experiencing job loss, illness or lost wages due to COVID-19; those taking care of ill members; caretakers of children who require supervision because of closures. 

How it works: Apply through link above when available and provide proof of COVID impact (such as EI or CERB approval).

Available: week of April 6 (projected)
BC Hydro: Customer Crisis Fund

Grants up to $600 to go towards hydro bills

  • Who is eligible: Customers of BC Hydro who had accounts prior to March 31 and who don’t qualify for the Relief Fund.  You can apply for both the Customer Assistance Program and the Crisis Fund.

    How it works:
    Apply through link above when applications open.
  • Available: week of April 6 (projected)

ICBC AutoPay Payment Deferral

  • A deferral of payment on Autopay monthly payment plans, for 3 months
  • Who is eligible: Customers of ICBC who are signed up for AutoPay (direct debiting from your account to pay or your vehicle insurance)

How it works: Apply through the Online Resource Tool in the link above, at least one day before your next bill.  You need to pay the remaining balance in full once your deferral is over (i.e: if you defer for 75 days, you need to pay up in full the entire 75 days’ worth of payment then.  If you cannot, you can again apply for deferral).

Available: now
Tax Relief for Businesses

The following provincial taxes have been deferred, delayed, or reduced:

  • Deferred Tax Payments for Businesses
  • Delayed PST Budget 2020 Tax Changes
  • Delayed Carbon Tax Increase
  • Reduced School Tax for Businesses

BC Income and Disability Assistance

  • A temporary disability benefits supplement will provide up to $300 per month

Who is eligible: Those who receive Disability Assistance, Comforts Allowance, and BC Senior’s Supplement and who do not qualify for EI or CERB.

How it works: Automatically.  Your monthly benefit goes up by an additional $300 for 3 months.

Available: April-June

Federal Financial Support

Canada Emergency Response Benefit (CERB)

Provides $2,000 a month for up to four months for workers who lose their income as a result of the COVID-19 pandemic.

Who is eligible: Recently unemployed folks who applied for EI (your application automatically goes to CERB).

Wage earners, contract workers, and self-employed individuals who would not otherwise be eligible for Employment Insurance (EI). 

Additionally, workers who are still employed, but are not receiving income because of disruptions to their work situation due to COVID-19, would also qualify for the CERB. (This would help businesses keep their employees while operations shut down, and can quickly resume operations as soon as it becomes possible.)

*Additional Criteria: you must have made $5k in the past 12 months.

How it works: Apply at link above.  CERB is aiming for a processing time of 3 days with direct deposit and 10 days with mailed cheque.  The CERB would be paid by direct deposit every four weeks.

Availability: Applications open April 6, with back-pay to March 15.  Ends October, 2020.

The government is asking people to apply on a day of the week that matches your birth month, as follows:

  • Those born in January, February and March should apply on Mondays starting April 6.
    Those born in April, May and June should apply on Tuesdays starting April 7.
    Those born in July, August or September should apply on Wednesdays starting April 8.
    Those born in October, November and December should apply on Thursdays starting April 9.
    Canada Child Benefit Increase
  • Payments are temporarily increased to $300 per child (one time payment).

Who is eligible:
Canadians already receiving CCB or who qualify from 2019 tax returns.

How it works: Automatically, if already receiving this benefit.  If not, apply through your MyCRA account.

Availability: now, for the 2019-20 tax year.
GST/HST Credit Increase

  • The GST/HST credit is temporarily doubled

Who is eligible: All Canadians receiving the credit already

How it works: Automatically, with information calculated from your 2018 tax return

Availability: Now, for the 2019-20 tax year

The maximum amounts for the 2019-2020 benefit year will increase from:

  • $443 to $886 if you’re single.
  • $580 to $1,160 if you’re married or living common-law.
  • $153 to $306 for each child under the age of 19 (excluding the first eligible child of a single parent).
  • $290 to $580 for the first eligible child of a single parent.

General Support

Resources for Victims of Domestic Violence
Victims of domestic violence can get resources through a variety of methods.
Food Banks BC
Funding boost to Food Banks British Columbia, who will distribute the money among food banks province wide.
Kids Help Phone

Funding boost to Kids Help Phone, which provides young people with mental health support.
United Way Canada
Funding boost to United Way Canada for local organizations to support practical services to Canadian seniors, such as: Delivery of groceries, medications, or other needed items, or personal outreach to assess individuals’ needs and connect them to community supports.
COVID-19 Street Card
Resources for those struggling on the streets.

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